Sendi Mahir Sdn Bhd (SMSB) Calibration Services
About Us
Company Profile
Sendi Mahir Sdn Bhd (SMSB) Calibration Services
Your 1st choice calibration laboratory with TOTAL CALIBRATION SOLUTIONS service provider in Asia region to meet the highest standards of accuracy and precision.
SMSB is one of the largest Conformity Assessment Bodies in Malaysia which is accredited by the Laboratory Accreditation Scheme of Malaysia (SAMM), Department Standards of Malaysia (DSM) and is among an elite group of laboratories that is MS ISO/IEC 17025 certified. SMSB is also leading the accreditation calibration services in Malaysia with providing wide-range calibration services in Dimensional, Mass, Force, Torque, Pressure, Flow, Volumetric, Electrical, Temperature & Humidity and Optical & Photometric Measurements, and the latest Mechanical in Testing.
By achieving the prestigious accreditation from DSM had given opportunities and brought SMSB to greater height as DSM entry into the APLAC and ILAC MRA signifies regional/ international endorsement of confidence on the competence and integrity of laboratory accreditation provided by the DSM. SMSB had also gained recognitions from many of its outbound-customers in the Asia region as the calibration certificates and reports issued are recognized as equivalent with those issued by APLAC and ILAC MRA signatories.
Since its establishment in 1995, SMSB has developed close-co-operation and exceeded the expectations of customers that have high requirements and uncompromising quality standards.
As testament of SMSB’s experience and success, there are more than 7,000 companies locally and abroad leveraging on its calibration solutions comprises many kind of industries such as automotive, aviation, contractor engineering, manufacturing, marine, metal and mining, energy, telecommunication, oil and gas, petrochemical and chemical, pharmaceutical, pulp and paper, food and beverage, hospitals, government bodies, hotels, just to name a few. These companies range from multi-national companies to small medium industries, each equally important to SMSB.
Expertise, International Certifification and Assosiation
SMSB’s continuous quest to achive excellence in the quality of our calibration services and professional practice is evident in the premium we place on human capital development. In SMSB, achieving a high level of competency for career advancement is a pre-requisite. Our technicians and engineers are subjected to intensive rigorous in-house examinations in addition to attending training sessions at the National Metrology Institute of Malaysia (NMIM).
We ensure that they are also kept abreast of the latest developments in the industry by regularly sponsoring them to attend others seminar or technical training outside Malaysia. SMSB also participate actively in the Asia Pacific Laboratory Accreditation Cooperation (APLAC) and International Laboratory Accreditation Cooperation (ILAC), which group accreditation bodies around the world responsible for the fostering of competent laboratories, calibraton, testing and inspection facilities.
SMSB is also a member of the National Conference of Standard Laboratories International (NCSL), an international organization dedicated towards the meeting of strict metrology requirements and demands of the global marketplace, and constantly attend many conferences, workhops and symposiums held periodically in the U.S.
Quality Service is Our most Foremost Priority
SMSB strives to serve our customers better and is dedicated to the continuous improvement of our service through constant evaluation. Our laboratory are fully equipped to handle any calibration situation within our scope of accreditation and our equipment is constantly upgraded to harness the latest technology available. This synergy is reflected in the implementation of a turnaround time of five working days, to calibrate and return your equipment.
Working with you step-by-step, SMSB is here to help you maintane the highest quality practice and products that your business prides itself on and get the most from your calibration investment.
SMSB is also aggresively deploying information technology to achieve greater efficiency and convenience for its customers. In the pipeline are the following developments:
TECHNOLOGY UPDATES – Latest calibration techniques, useful tips, new courses etc., in the form of on-line bulletins will be made available from time to time.
CARELINE – You will have access to a dedicated operator-assisted telephone hotline to attend to all your queries.
WEBSITE – Check on the status of your equipment or to download certificate just login to our CRM (Customer Relation Management).
Professional Training in Calibration
SMSB is one of the pioneers to conduct professional training in calibration which is recognized and accredited by the Human Resources Development Corporation (HRDC). All training sessions are facilitated by experts with no less than 15 years experience in their respective fields. Courses are held throughout the year and can be customized or tailor-made to suit customers requirement held either in-house, on-site or off-site.
SMSB
Quality Milestones
- implement turnaround time of 5 Working Days by t&c. (3 working days within the Klang Valley for normal equipment)
- pre-arrange for urgent cases with reasonable charges.
- have the RECALL system – automates reminder letter for upcoming equipment calibration due dates.
- participation in proficiency testing (PT) conducted by NMIM and interlab- comparison with other reputable accredited laboratories to ensure the absence of any abnormal conditions by analyzing the outcome of all results.
- provide logistics for collection & delivery services. (Coverage within West Malaysia according to Office Base)
- conduct professional calibration training.
- implement & attain 5S certification (including Procal & Setianas).
- have two branches and accredited as laboratories (Procal-Northern & Setianas-Southern)
- participating in the program with Corporate Integrity System Malaysia (CISM) and & uphold the Malaysian Corporate Integrity Pledge.
Our Commitments
Extension & Widening Our Scope of Accreditation is our commitment to quality services.
Research & Development (R&D) Team
SMSB had setup R&D team in year 2007 to enhance and improve our capabilities to meet the customer's needs. Up-to-date, we had successfully setup the Flow Lab and perform the measurement for new items such as Flow Meter, Gas Detector, Light Meter, Laminar Flow etc used in various industries such as Fire & Rescue Department, Food & Beverages, Oil & Gas, Bio-Technology and many more.
Customer Visit / Audit
SMSB welcomes any visit or audit from customer as it improves our knowledge on customer's requirements and expectations.
Our Subsidiaries
Setianas Sdn Bhd (370528-T)
As a result of the encouraging demand for the services and products offered by SMSB, Setianas Sdn. Bhd. (SSB) was established in 1996 to service companies located in Southern Malaysia.
SSB’s range of services includes laboratory (in-house) calibration, on-site calibration and professional training courses.
Our calibration services cover dimensional, mass, force and temperature with a lead-in time for calibration and issuance of certificate within 5 working days. As part of our commitment to excellence SSB offers free collection and delivery for calibration within the Johor Bharu area.
SSB has been accredited to MS ISO/IEC 17025 International Standard and we are committed to excellence in all our activities.
Setianas Sdn. Bhd. has been accredited to perform the following calibration:
- Dimension
- Temperature
- Mass
- Force
- Pressure
Our contact details are:
- No 17, 19, Jalan Harmonium 35/3, Taman Desa Tebrau, 81100 Johor Bahru, Johor.
- 019 - 752 6748
- 07 - 351 6781, 07 - 352 0622
- 07 - 352 7576
- enquiry@setianas.com
- Area of coverage: Johor
Procal Services Sdn Bhd (465725-K)
Located in Penang, Procal Services Sdn. Bhd. (PSSB) was incorporated in 1998 to offer products and services similar to SMSB with the same precision, standards and quality to the Northern Malaysia market. These include in-house and on-site calibration services, measuring services and professional training courses.
Procal Services has been accredited with MS ISO/IEC 17025 International Standard by the DSM and we offer our unfailing commitment to excellence in all our services.
Procal Services Sdn Bhd. has been accredited to perform the following calibration:
- Dimension
- Temperature
- Mass
- Force
- Pressure
- Electrical
Our contact details are:
- No 2, 2A, Lorong Perda Utama 12, Bandar Perda, 14000 Bukit Mertajam, Penang.
- 019 - 478 8224
- +604 - 5382 802 / 803
- enquiry@procal.com.my
- Area of coverage: Kedah . Perlis . Penang